If the property you move into is managed by us please read this section so you know what to do in any situation.
Rockett Home Rentals uses a fantastic 24 hour, online maintenance reporting system to log any maintenance issues.
Watch the following video to find out how Fixflo works:
Click here to report a maintenance issue at your property.
We will then instruct one of our contractors to head out to your property; they can either enter with keys from our office or meet you there.
We carry out property visits up to twice a year to take a look at the condition of the property and any recent maintenance works which have taken place. It also provides a great opportunity to ask about your plans in the property with regards to your tenancy. Property visits are arranged directly with the tenant at a convenient time for you; please note, however, we are only able to visit properties between 9.30 am and 5:00 pm, Monday to Friday.
If your tenancy is coming to an end you can either go onto a rolling contract or request to renew your contract. Simply email our sales team and they will discuss this with your landlord.
The best agency I have used in the six years I have been renting properties in Stoke-on-Trent. They were extremely friendly and helpful when it came to viewing properties - knew what they were talking about and not feeding you with nonsense to try and get a tenant in quickly. Helped us all the way and stayed in constant contact right up until the move in date to ensure everything was running...
A wonderful company to let through, very kind and helpful team. They managed to find me the perfect property, and I look forward to being a tenant under them. I would thoroughly recommend them.
Rockett were very helpful in ensuring my house move was completed quickly in time for me to start my new job. From the first house viewing to the final signature, Rockett were constantly keeping in touch and ensuring the process ran smoothly and efficiently. Now I'm a happy tenant ready to start my new job.
Rockett have always dealt with my enquiries in a quick and efficient manner. They are more than happy to go above and beyond in order to make the rental process as straight forward as possible.
Rockett Homes has been a very good agency to rent from, because they take your problems seriously, deal with them promptly and reasonably, and provide a good level of service and customer care. They are responsible and consistent in their handling of issues and understand concerns from the point of view of the customers.
Thanks Bill, appreciate your self and your teams hard work and professionalism in sorting the tenancy. Kind Regards John