Our managed service includes all of the let-only service plus all of the following:
Maintenance issues are dealt with by our team using a 24/7, online, picture-based tenant reporting system.
All of our packages include a check-out service however for our managed properties, we will mediate in any deposit disputes which arise.
Rental Payment Management
All of our managed landlords receive monthly accountant submittable statements for the rent which has been received, minus any fees or maintenance costs.
Notifying Utility Companies
At the end of each tenancy, we collect all meter readings and update the utility companies with those readings and the tenancy end date. This includes notifying the relevant council authority.
We will organise for safety certificates, such as a landlord’s gas safety certificate, to be carried out during the tenancy when they are due.
We carry out property inspections twice a year and these note the condition of the property and provide us with an opportunity to ask the tenants what their plans are for remaining in the property.
Changes in Legislation
Changes in rental law can occur at any time and we are always quick to react and ensure that all of our landlords are legally compliant.
Rent and Legal Cover
All of our managed landlords have Annual Rent guarantee and legal cover which protects them should the tenant fall into arrears.
Becoming a Landlord?
If you're contemplating becoming a landlord, the best starting point is to get an idea of the market value of your property. We are always happy to visit, at a time to suit and give you our professional opinion on price.
There is no charge or obligation whatsoever, and any discussions we have are in complete confidence.
The best agency I have used in the six years I have been renting properties in Stoke-on-Trent. They were extremely friendly and helpful when it came to viewing properties - knew what they were talking about and not feeding you with nonsense to try and get a tenant in quickly. Helped us all the way and stayed in constant contact right up until the move in date to ensure everything was running...
A wonderful company to let through, very kind and helpful team. They managed to find me the perfect property, and I look forward to being a tenant under them. I would thoroughly recommend them.
Rockett were very helpful in ensuring my house move was completed quickly in time for me to start my new job. From the first house viewing to the final signature, Rockett were constantly keeping in touch and ensuring the process ran smoothly and efficiently. Now I'm a happy tenant ready to start my new job.
Rockett have always dealt with my enquiries in a quick and efficient manner. They are more than happy to go above and beyond in order to make the rental process as straight forward as possible.
Rockett Homes has been a very good agency to rent from, because they take your problems seriously, deal with them promptly and reasonably, and provide a good level of service and customer care. They are responsible and consistent in their handling of issues and understand concerns from the point of view of the customers.
Thanks Bill, appreciate your self and your teams hard work and professionalism in sorting the tenancy. Kind Regards John