Help me Fix
As part of our service to landlords and tenants, we provide (via Help me Fix) an out of hours maintenance triage service that connects tenants to tradespeople over video. This service has been proven to solve many issues via triage without the need and cost for a contractor to physically attend or go out to quote.
Save with Rockett Home Rentals
We understand that as a landlord, you need to see and know that you are getting your money's worth when it comes to fees. Therefore we offer different levels of management services.
Each service includes many items that other high street agents add on as chargeable extras. Our fees are entirely transparent, and we do not agree with these "add ons" that mount up, inevitably spiraling out of control. For more information on our no hidden landlord fees, click here.
What's more, is we don't have the overheads of a high street shop, and we're not part of a franchise or chain so we can pass the savings onto you. As a result, our prices are very competitive.
Rent Guarantee
As part of our fully managed service, your property is covered by our rent and legal policy, which is included in our annual administration fee of 8% including VAT of the annual rent inc, payable from the first month’s rent. This policy covers non-payment of rent by the tenant and legal costs. (this policy only applies if we have had to serve notice on the tenant on grounds such as non payment of rent).
Should you prefer to arrange cover with an alternative insurance provider, you must inform us of your intention to do so and provide us with a copy of the policy certificate prior to the tenant moving in. We would not be able to manage any claims which may arise for an alternative insurance provider. This applies to gross rent premium or other money payable throughout the term and any extension of it, whether fixed term or periodic, if we are instructed to act on your behalf.
Our annual administration fee is a fixed non-refundable fee, whether we set up a rent guarantee policy or you set up your own. The policy can only be applied when an applicant has passed credit and reference checks conducted by Rightmove.
More about our Rent Protection & Legal Expenses Insurance
| Rent Protection | Protection should the tenant not pay their rent. |
| Rent Recovery | We will pursue tenants on your behalf to recover outstanding rent from them. |
| Repossession | Costs and expenses to obtain possession of the property. |
| Eviction of squatters | Costs and expenses to evict anyone who is not your tenant or ex-tenant from the property and who has not got your permission to be there. |
| Property damage | Legal cover to pursue tenants for damage to the property of over £1,000. |
| Legal expenses | Coverage up to £100,000 of legal expenses as well as legal defence in a criminal prosecution relating to the letting of the property and actions for unlawful discrimination. |
| Contract disputes | Cost and expenses for a dispute with a party with whom you have a direct contractual relationship. |
We’ll do all the necessary work on your behalf to recover any outstanding rent and ensure you don’t lose out during the process. Whilst your property is vacant, we’ll pay 75% of rent arrears for two months.
For more information on credit and reference checks click here.
If the Property let for the Initial Rental Asking Price of £700 pcm, our fees would be:
Our Fees (This is what we do)
| 1. Letting Only Service | 100% of one month’s rent plus VAT, minimum fee £840.00. inc. VAT (per property) |
| 2. Landlord Collection Service | 10% including VAT of the monthly rent plus the fee for the letting only service. (Per Property) |
| 3. Property Management Service | 12% including VAT of the monthly rent. (Per Property) |
| 3a. Annual Administration Fee | 8% of the annual rent including VAT payable from the first month's rent. This is only applicable to managed properties. (this is per property and per room/tenant on house shares). This includes rent guarantee and legal cover insurance. |
All fees apply per property and not per tenant.
Client Money Protection is provided by Propertymark: 
See the table below for comparison across our service levels:
| Fully Managed | Rent Collect | Let Only | |
|---|---|---|---|
| Comprehensive advertising on major portals | |||
| Professional photography of your property | |||
| Prolific social media marketing | |||
| Vetting of our database for potential and suitable tenants | |||
| Compiling of marketing adverts on our website for your property | |||
| Accompanied viewings | |||
| Dealing with any negotiations | |||
| Comprehensive credit and reference checks | |||
| Legal compliance checks | |||
| Preparation of the tenancy agreement | |||
| A signed standing order will be presented to the tenants bank | |||
| Taking of five weeks damages deposit | |||
| Completion of right to rent checks | |||
| Arrangement of cleaning on landlord’s behalf if necessary | |||
| Compilation of all meter readings along with notifying utility companies | |||
| Professional inventory by accredited clerks | |||
| Collection and processing of monthly rent | |||
| Registration of deposit in accredited deposit protection scheme | |||
| Dealing with all maintenance issues Inform you of any necessary repairs and maintenance work and instruct appropriate contractors *quotes will only be requested and forwarded for approval for works over £295 inclusive of VAT. | |||
| Out of hours maintenance triage service that connects tenants to tradespeople over video. This service has been proven to save up to 50% of landlord contractor fees as many issues are resolves via triage without the need for a contractor to physically attend or go out to quote. | |||
| Management of rent arrears | |||
| Management of tenant renewals | |||
| Management of servitor of notices | |||
| Management of payments of outgoings | |||
| Keyholding service | |||
| Completion of check-out at the end of tenancy | |||
| Completion of property inspections | |||
| Rent guarantee (see below) |
Each service includes many items that other high street agents add on as chargeable extras. Our fees are entirely transparent, and we do not agree with these "add ons" that mount up, inevitably spiraling out of control. For more information on our no hidden landlord fees, click here.
