The Challenge
A landlord recently approached Rockett Home Rentals, expressing interest in our property management services. However, she mentioned that she had found a cheaper agent elsewhere and was considering going with them instead. Luckily, she had even brought along the contract from this other agent, which she believed covered everything within the stated management fee.
The Reality Check
During our conversation, we asked if we could take a look at the contract, and she agreed. As we reviewed the terms, it quickly became clear that the “cheaper” agent had not been upfront about their fees. While the management fee appeared lower at first glance, the contract revealed a long list of necessary additional charges that were not included in that fee. These hidden costs covered everything from inventories, checkouts, registering deposits, tenancy renewals etc—services that landlords would expect to be included as standard.
The landlord was shocked. She explained that the agent had assured her everything was covered in the management fee, yet the contract told a very different story. Had she not let us review the contract, she would have unknowingly committed to an agreement riddled with hidden charges.
The Decision
Fortunately, she had not yet signed the contract and was not tied into any obligations. However, she admitted that she had been on the verge of signing without fully reading through the terms or the small print. Realising that she had almost locked herself into a misleading agreement, she made the decision to list her property with Rockett Home Rentals instead.
Why She Chose Rockett Home Rentals
At Rockett Home Rentals, we believe in complete transparency. Unlike many high-street agents, we don’t bury extra charges in the fine print or surprise landlords with unexpected costs down the line. Our fees are clear, honest, and all-inclusive, giving landlords peace of mind and confidence in their investment.
For this landlord, the experience was an eye-opener. She recognised the importance of reading through contracts carefully and the value of working with a trusted agent who prioritises honesty over sales tactics. By choosing Rockett Home Rentals, she avoided being misled and ensured that her property was managed professionally, with no hidden surprises.
Key Takeaways for Landlords
- Always read the full contract. Hidden fees are often tucked away in the fine print.
- Don’t just go for the cheapest option. A lower management fee might not include essential services, leading to higher costs in the long run.
- Work with a trusted, transparent agent. At Rockett Home Rentals, we make sure landlords know exactly what they’re paying for, with no hidden extras.
This case serves as a reminder that when it comes to property management, transparency matters. If you’re a landlord in Newcastle under Lyme and want a clear, honest approach with no hidden fees, Rockett Home Rentals is here to help.
www.rocketthomerentals.com
Call us: 01782 638 111
