At Rockett Home Rentals we believe that communication and transparency with our Landlords is key
We specialise in residential lettings and property management. We are NOT an estate agent whose attentions are divided between sales and lettings, instead, all of our focus is on you as the landlord and your property.
Our experienced team of professionals are dedicated to you. Letting your property requires careful planning and building a relationship of trust is vital. We aim to make your life as stress-free as possible.
Established at the start of the century to offer a 21st century proposition, Rockett Home Rentals is based in Wolstanton, Newcastle-under-Lyme. With over 21 years of experience in the industry serving North Staffordshire and South Cheshire, our team is local, and our expert knowledge of the area proves invaluable when it comes to letting your property. We are not a distant call centre and pride ourselves on being hands-on when dealing with your property.
Our fee structure is completely transparent. We have no hidden landlord fees (please refer to our landlord fees). We do not mark-up contractor fees or add on hidden “administrative” fees to works carried out for landlords. As an accredited letting agent, 100% of our energies are focused on the priorities and needs of the landlord, and, unlike estate agents, we are never distracted by sales, mortgages, conveyancing, or surveying. Instead, our specialist skills are entirely focused on the priorities and needs of you, the landlord.
For more reasons to use our services download our information leaflet here.
Property Management Service
12% including VAT of the monthly rent (per property) plus an annual administration fee of 8% of one year’s rent including VAT. As an example, if the rent is £700 PCM This equates to £700 X 12 (one year’s rent) X 8% which equals AN ANNUAL ADMINISTRATION FEE OF £672 per year.
The annual administration fee includes Rent Protection & Legal Expenses Insurance, professional photography, advertising on Rightmove, Zoopla, On the Market and social media marketing, viewings, professional credit and reference checks, Professional inventory, midterm inspections and checkout by a professional inventory company, contracts, standing orders, notifying utilities, contract renewals and re-letting the property.
We have now included an out-of-hours triage service at no extra cost. This service connects tenants to tradespeople over video and can reduce call-out charges by up to 50%.
Our fee structure is completely transparent. We have no hidden landlord FEES. We do not mark-up contractor fees or add on hidden “administrative” fees to works carried out for landlords. As an accredited letting agent, 100% of our energies are focused on the priorities and needs of the landlord, and, unlike estate agents, we are never distracted by sales, mortgages, conveyancing, or surveying.
Our Fees (this is what we do)
- Property Management Service 12% including VAT of the monthly rent. (Per Property)
1a. Annual Administration Fee 8% of the annual rent including VAT payable from the first month’s rent. This is only applicable to managed properties, (this is per property and per room/tenant on house shares). This includes rent guarantee and legal cover insurance. - Landlord Rent Collection Service 10% including VAT of the monthly rent plus the fee for the letting only service. (Per Property)
- Letting Only Service 100% of one month’s rent plus VAT, minimum fee £1000.00. inc. VAT (Per Property)
All fees apply per property and not per tenant.
See the table below for comparison across our service levels:
| Fully Managed | Rent Collect | Let Only | |
|---|---|---|---|
| Comprehensive advertising on major portals | |||
| Professional photography of your property | |||
| Prolific social media marketing | |||
| Vetting of our database for potential and suitable tenants | |||
| Compiling of marketing adverts on our website for your property | |||
| Accompanied viewings | |||
| Dealing with any negotiations | |||
| Comprehensive credit and reference checks | |||
| Legal compliance checks | |||
| Preparation of the tenancy agreement | |||
| A signed standing order will be presented to the tenants bank | |||
| Taking of five weeks damages deposit | |||
| Completion of right to rent checks | |||
| Arrangement of cleaning on landlord’s behalf if necessary | |||
| Compilation of all meter readings along with notifying utility companies | |||
| Professional inventory by accredited clerks | |||
| Collection and processing of monthly rent | |||
| Registration of deposit in accredited deposit protection scheme | |||
| Dealing with all maintenance issues Inform you of any necessary repairs and maintenance work and instruct appropriate contractors *quotes will only be requested and forwarded for approval for works over £295 inclusive of VAT. | |||
| Out of hours maintenance triage service that connects tenants to tradespeople over video. This service has been proven to save up to 50% of landlord contractor fees as many issues are resolves via triage without the need for a contractor to physically attend or go out to quote. | |||
| Management of rent arrears | |||
| Management of tenant renewals | |||
| Management of servitor of notices | |||
| Management of payments of outgoings | |||
| Keyholding service | |||
| Completion of check-out at the end of tenancy | |||
| Completion of property inspections | |||
| Rent guarantee (see below) |
Each service includes many items that other high street agents add on as chargeable extras. Our fees are entirely transparent, and we do not agree with these “add ons” that mount up, inevitably spiraling out of control.
Rent Guarantee
As part of our fully managed service, your property is covered by our rent and legal policy, which is included in our annual administration fee of 8% including VAT of the annual rent inc, payable from the first month’s rent. This policy covers non-payment of rent by the tenant and legal costs. (this policy only applies if we have had to serve notice on the tenant on grounds such as non payment of rent).
Should you prefer to arrange cover with an alternative insurance provider, you must inform us of your intention to do so and provide us with a copy of the policy certificate prior to the tenant moving in. We would not be able to manage any claims which may arise for an alternative insurance provider. This applies to gross rent premium or other money payable throughout the term and any extension of it, whether fixed term or periodic, if we are instructed to act on your behalf.
Our annual administration fee is a fixed non-refundable fee, whether we set up a rent guarantee policy or you set up your own. The policy can only be applied when an applicant has passed credit and reference checks conducted by Rightmove.
More about our Rent Protection & Legal Expenses Insurance
| Rent Protection | Protection should the tenant not pay their rent |
|---|---|
| Rent Recovery | We will pursue tenants on your behalf to recover outstanding rent from them. |
| Reposession | Costs and expenses to obtain possession of the property. |
| Eviction of squatters | Costs and expenses to evict anyone who is not your tenant or ex-tenant from the property and who has not got your permission to be there. |
| Property damage | Legal cover to pursue tenants for damage to the property of over £1,000. |
| Legal expenses | Coverage up to £100,000 of legal expenses as well as legal defence in a criminal prosecution relating to the letting of the property and actions for unlawful discrimination. |
| Contract Disputes | Cost and expenses for a dispute with a party with whom you have a direct contractual relationship. |
While your property is vacant this insurance will pay a proportion of the rent for up to 2 months after vacant possession.
For more information on credit and reference checks click here.
Find out how much your home is worth
Curious about the value of your property? At Rockett Home Rentals, we offer a free and no-obligation property valuation service. Our experienced valuers will assess your property’s market value based on factors such as its location, size, condition, and recent sales in the area.
