ARLA member firms are required to work within a robust Code of Practice, which covers the key stages in letting and managing a property. There are comprehensive membership Byelaws which include compliance with such issues as handling and accounting for Clients' money; the mandatory ARLA Client Money Protection Bonding Scheme; Professional Indemnity Insurance; Dealing with Complaints and Disciplinary Procedures.

ARLA member firms are required to employ a minimum of at least one member of staff, in any office, who holds a suitable industry qualification, recognised by the Association.

ARLA keeps it members up to date with changes in legislation and provides wide-ranging training and guidance to help members understand and interpret all aspects of letting and managing a property.

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From 6th April 2007 all tenancy deposits taken by agents in connection with an Assured Shorthold Tenancy (AST) must be protected by law under the Tenancy Deposit Protection (TDP) Scheme.

Rockett Home Rentals is a member of the Tenancy Deposit Scheme.

The Tenancy Deposit Scheme (TDS) is an Insurance-based scheme run by an organisation called The Dispute Service and was established back in 2003 to provide independent dispute resolution and complaints handling for the lettings industry. It has been running a voluntary tenancy deposit scheme for use by regulated agents since that time and is backed by the three professional bodies for letting agents in the residential property sector, ARLA, NAEA and RICS.

About Letsure

Providing specialist solutions for the residential letting market, Letsure helps landlords to protect themselves against the unique risks associated with property rental.

Letsure Limited is authorised and regulated by the Financial Services Authority, Registration number 313817 and is also a member of the British Insurance Brokers Association (BIBA).

Letsure Limited is also a recognised Investor in People.

Letsure is a major provider of insurance products and services to the lettings industry

• Solutions for landlords from a single property owner to an owner of a large portfolio;
• Dedicated customer service centre providing support, offering advice and quotations and
• Business systems which provide comprehensive support, for example, our online Tenant Assessment Service.

A list of all the insurers we deal with is available upon request.

The National Approved Letting Scheme is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.

What are the aims of the Scheme?

• To provide an accreditation scheme which establishes minimum levels of service and is open to all bona fide firms and Residential Social Landlords providing lettings and management services in the private rented sector. Firms will be required to meet the criteria and standards that may from time to time be reviewed by the Board to ensure a dependable service to landlords and tenants incorporating the highest levels of consumer protection.
• To monitor compliance by those accredited to the Scheme and oversee complaints handling by member firms and withdraw or suspend accreditation as a means of giving confidence to property owners and tenants dealing with a member of the Scheme.
• To promote best practice in lettings and management by agents in respect of the private rented sector and, where appropriate, publish and promote information to members.
• To undertake a proactive PR campaign to promote membership in order to increase the number of member firms so that the Scheme becomes self-funding as soon as possible.

The Association of Professional Inventory Providers (APIP)

Rockett Home Rentals has two accredited inventory clerks.  They both have attained Association of Professional Inventory Providers (APIP) accreditation.

Why APIP?

The Association of Professional Inventory Providers (APIP) aims to provide a service for either in-house or independent inventory providers - by offering a recognised standard of inventory provision, provision of advice and guidance and opportunities for professional development.

APIP offers inventory providers the opportunity to have their professionalism recognised by use of post-nominals (e.g. A N Other MAPIP) and the APIP logo; and to promote their service via the APIP website.

APIP also provides landlords, property management agents and tenants with the names of and access to accredited inventory providers, with the reassurance that an APIP member meets professional standards, is fully insured and follows the APIP Code of Practice.

SAFE – Safe Agent Fully Endorsed

This is a mark denoting firms that protect landlords and tenants money through a client money protection scheme. Full details of the scope of the scheme can be obtained from the scheme operator. For more information on SAFEagent click here.

Property Ombudsman - Residential Lettings & Property Management

This firm is registered with the Property Ombudsman Scheme for Lettings and has agreed to follow the Code of Practice for Letting Agents. This scheme deals with disputes between registered agents and consumers relating to the letting of residential property in the UK.