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	We are a local, independent firm specialising in Residential Lettings and Property Management. We service the residential rental market in Newcastle under Lyme and Stoke on Trent. Since 2003 we have built our reputation around our professionalism and quality of service. We have a strong internet presence and advertise our properties on web sites such as Rightmove, Propertyfinder, Primelocation etc. We are an accredited member of ARLA. ARLA member firms are required to work within a robust Code of Practice, which covers the key stages in letting and managing a property. There are comprehensive membership Byelaws which include compliance with such issues as handling and accounting for Clients’ money; the mandatory ARLA Client Money Protection Bonding Scheme. We have ARLA trained staff who can advise on all legal, property and tenancy matters. Our staff are supported by a retained ARLA legal support service. We offer a unique packaged service that takes away the stress of letting a property. Our solution gives complete peace of mind to the landlord and offers total support to the tenant. Our aim is to ensure we provide a First Class service in this growing sector of the property market and to build a reputation for reliability and integrity. If you are a Landlord you can rest assured that Rockett Home Rentals specialises only in the letting and management of residential properties. You will find that we are not distracted by putting any of our marketing effort into selling houses or engaging in any other typical estate agent activities. Tenants will soon appreciate that we only let quality properties, well located in popular areas. If we can be of assistance in any way please do not hesitate to contact us by email, telephone or fax


	ARLA member firms are required to work within a robust Code of Practice, which covers the key stages in letting and managing a property. There are comprehensive membership Byelaws which include compliance with such issues as handling and accounting for Clients’ money; the mandatory ARLA Client Money Protection Bonding Scheme; Professional Indemnity Insurance; Dealing with Complaints and Disciplinary Procedures. ARLA member firms are required to employ a minimum of at least one member of staff, in any office, who holds a suitable industry qualification, recognised by the Association. ARLA keeps it members up to date with changes in legislation and provides wide-ranging training and guidance to help members understand and interpret all aspects of letting and managing a property. From 6th April 2007 all tenancy deposits taken by agents in connection with an Assured Shorthold Tenancy (AST) must be protected by law under the Tenancy Deposit Protection (TDP) Scheme. Rockett Home Rentals is a member of the Tenancy Deposit Scheme. The Tenancy Deposit Scheme (TDS) is an Insurance-based scheme run by an organisation called The Dispute Service and was established back in 2003 to provide independent dispute resolution and complaints handling for the lettings industry. It has been running a voluntary tenancy deposit scheme for use by regulated agents since that time and is backed by the three professional bodies for letting agents in the residential property sector, ARLA, NAEA and RICS.

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